The CBP™ Business Etiquette Professionalism Certification Program is aimed towards persons looking to learn what is there to know about etiquette and conduct and today's business environment. The course will teach you about the dos and don'ts in specific situations such as business meals, meeting with persons from different cultures (providing specific insights), greetings, planning and attending meetings and functions, this is a course that is advised for every individual, it's the little details make the bigger difference for the business professional. Description The CBP™ Business Etiquette manual covers the following topics: • Introduction to Business Etiquette • Meeting and Greeting Interactive Scenarios • Meeting and Board-room Protocol • Principles of Exceptional Work Behavior • Entertaining Etiquette • Multi-cultural Challenges • Electronic and Internet Etiquette • Ethical Issues as a Business Challenge • Handling Sexuality at the Workplace
Course Objective
Successful completion of this course will increase your knowledge and ability to:
• Understand meeting and greeting scenarios
• Define best meeting & board room protocol
• Master the telephone etiquette
• Define effective multi-cultural etiquette strategies
• New issues in etiquette
This course is intended for:
• Professionals who are committed to showcasing utmost appropriateness on all levels and divisions of the business world and across different cultures.
• Marketers, Customer Services, Sales Team Member and Sales Managers.
