The CBPT Customer Service training and Certification program is aimed towards persons interested in learning the very essential basics that anyone in the Customer Service business must know. The course was developed with close consultancy with experienced Customer Service gurus across the business world. In this certification program you will learn the meaning of Customer Service, understand the importance of Customer Service, identify and describe the fundamental communication skills required for Customer Service, learn the role of tone, and much more. This course culminates the fundamentals and skills that every person in the field of Customer Services should have in his arsenal. The CBPM Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies. Upon completion of this course, you will possess the training and skills needed to achieve the CBPT Customer Service certification. You will also develop the foundation skills needed to be a successful customer service agent. The CBP Professional Customer Service manual covers the following topics: • Introduction to Customer Service. • Communication Skills in Customer Service. • Customer Analysis. • Calming Upset Customers. • Telephone Customer Service. • Internet Customer Service Skills. • Time Management Strategies. • Stress Management Strategies.
Successful completion of this course will increase your knowledge and ability to:
• Develop effective communication skills.
• Present a professional image.
• Analyze your customers.
• Understand the 5 key steps to calming upset customers.
• Master telephone customer service.
• Develop internet customer skills.
• Develop successful time management strategies.
• Express successful stress management strategies.
This course is intended for:
- Professionals who are committed to surpassing standards of excellence in pursuing a career in the field of Customer Services.
- Marketers, Customer Services, Sales Team Member and Sales Managers.
