The CBP™ Business Communication training and certification program is geared towards the individual looking to learn the basics of effective Communication in today’s business environment. In this course you will be provided the essential information and skill set required to conduct verbal and non-verbal business communication. The CBP™ Business Communication certification equips the business professional with the best Communication practices and develops business communication as a discipline. The CBP™ Business Communication certification module explores the study of the process of communication in the business environment, allowing to understand how to make better choices in day to day communication.
The CBP™ Business Communication manual covers the following topics:
· Introduction to Business Communication.
· Business Letter Writing.
· Types of Business Writing.
· Business Writing Styles.
· Writing for Special Circumstances.
· Communication Styles.
· Identifying your Appropriate Communication Style.
· Communicating Effectively.
· Keys to Powerful Presentations.
· Power of Active Listening.
· Conflict and Disagreement in Business Communication.
· Communication Challenges.
Course Objective
Successful completion of this course will increase your knowledge and ability to:
· Understand the business communication model.
· Structure effective business communication.
· Develop your business writing style.
· Develop your oral communication skills.
· Do business on the telephone.
· Developing effective presentation skills.
Solve any conflict and disagreement in business communication
This course is intended for:
•Professionals who are committed to surpassing standards of excellence in communication across all business levels and divisions in the communication-age that the world is experiencing.
•Marketers, Customer Services, Sales Team Member and Sales Managers.
